Terms & Conditions
Terms & Conditions
General and Contact Information
At Miola Ltd you will find products of high class and quality. Our objective is to provide our customers with the best service possible. Below you will find our conditions of purchase.
If you have any questions regarding our Terms and Conditions, you are always very welcome to email us at hello@miola.co.uk.
Handling of Information
The information you submit to www.miola.co.uk will be handled with utmost care and respect. Miola Ltd will only use the personal information when we are handling orders, during shipments and deliveries, for secure payments and, in some cases, customs declaration.
Ordering
The depiction of products and prices are not a binding offer but a non-binding online catalogue. The information on the homepage is subject to change by us and may be changed without notice.
You can place your order on our homepage by adding your products of choice into the shopping cart. During the checkout process you will be asked to fill in information, which you will be able to change until you click the “Pay securely” button on the checkout page. By ordering on our homepage and confirming by clicking the “Pay securely” button, your order is an offer to us to buy the goods you have ordered on the site.
We will acknowledge your order by sending you an automatically generated confirmation email, which will contain information on the products ordered, prices, shipping specifications, as well as the information filled in by you in the ordering process. Please read through this email carefully, making sure that all information is correct. Should an error have occurred, please contact our customer service immediately to make the necessary amendments to your order. To contact our customer service, email hello@miola.co.uk.
Payment
Several payment alternatives are available. We accept most major payments methods, such as payment by PayPal and major credit cards.
Delivery and Availability
When ordering a product from Miola Ltd, you will be informed of the expected time of delivery. The delivery varies between the different products. If you have ordered several products at the same time, we may, under certain circumstances, split the order and send a part of your order as soon as possible. The cost of the part delivery will, in this case, be paid by us. As soon as your order has been shipped from our warehouse, you will receive a shipping confirmation by email.
We cannot guarantee permanent availability of all products on the site, meaning that all orders are subject to availability. If a particular product from your order has been discontinued, we will contact you by email informing you on this matter, as well as informing you on how to modify your order.
Our aim is to deliver your order to you at the soonest possible date. However, in case of unforeseen circumstances beyond our reasonable control (this includes, adverse weather conditions, war, technical breakdowns, strikes, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods in the promised time frame. If the failure to deliver the goods is wholly or partly caused by these circumstances, we will not be liable for the delay. We will of course do everything we can in order to make sure that your delivery is delivered at the soonest possible date.
Please contact our customer service at hello@miola.co.uk if any problems have occurred with your order or delivery. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, e.g. DHL or the applicable local delivery service, directly after discovering the problem.
Please note that we always need photographic evidence of the parcel and the damaged items sent to us by email in order to handle your complaint.
Shipping Policy
Shipping costs and delivery is for the UK mainland only. Some of our items are sent to you directly from our manufacturers, not by our own courier.
Smaller items are delivered within 8 working days. Larger items are delivered within 14 working days unless stated. For larger items, the manufacturer’s delivery team may contact you to arrange a convenient date for delivery.
When your item arrives, please check it carefully, as once signed for, we cannot replace it unless faulty. If you are not satisfied with the condition on arrival, please contact us immediately via our contact form on our website.
Returns Policy
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel. If the item is damaged, you will need to send us a picture of the damaged or faulty item in the first instance. We will then inspect the item, and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in stock) or a refund as appropriate. If the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.
We cannot be held responsible for items that are damaged due to something that was the result of normal wear and tear. Please make sure to read all care instructions on the product page and any disclaimer on product variation due to their organic nature. If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible, and we will not be able to issue a replacement or a refund.
Please repack your item with care using all the original packaging or a suitable alternative as the goods are your responsibility until they reach our warehouse. We will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our warehouse. However, returns can take up to 21 days to be processed, especially during busy periods.
We will refund any money owed to you using the same method originally used by you to pay for your purchase and will send email confirmation once done.
We reserve the right to cancel the order, if one of the following scenarios occurs:
- If we have insufficient stock and cannot reorder a product for delivery. For instance, when a product has been discontinued by the supplier.
- Insufficient information was provided for us to deliver the goods
- False information was provided by you in the ordering process.
We may change and update these Terms and Conditions at any time without prior notice. For each order, the Terms and Conditions put forth on this site at the time of the order are the ones that apply.