Terms & Conditions
Terms & Conditions
General and Contact Information
Miola is a trading name operated as a sole trader. Our objective is to provide our customers with the best service possible. Below you will find our conditions of purchase.
If you have any questions regarding our Terms and Conditions, you are always very welcome to email us at hello@miola.co.uk.
Handling of Information
The information you submit to www.miola.co.uk will be handled with utmost care and respect. Miola will only use the personal information when we are handling orders, during shipments and deliveries, for secure payments and, in some cases, customs declaration.
Ordering
The depiction of products and prices are not a binding offer but a non-binding online catalogue. The information on the homepage is subject to change by us and may be changed without notice.
You can place your order on our homepage by adding your products of choice into the shopping cart. During the checkout process you will be asked to fill in information, which you will be able to change until you click the "Pay securely" button on the checkout page. By ordering on our homepage and confirming by clicking the "Pay securely" button, your order is an offer to us to buy the goods you have ordered on the site.
We will acknowledge your order by sending you an automatically generated confirmation email, which will contain information on the products ordered, prices, shipping specifications, as well as the information filled in by you in the ordering process. Please read through this email carefully, making sure that all information is correct. Should an error have occurred, please contact our customer service immediately to make the necessary amendments to your order. To contact our customer service, email hello@miola.co.uk.
Payment
Several payment alternatives are available. We accept most major payment methods, such as payment by PayPal and major credit cards.
Delivery and Availability
When ordering a product from Miola, you will be informed of the expected time of delivery. The delivery varies between the different products. If you have ordered several products at the same time, we may, under certain circumstances, split the order and send a part of your order as soon as possible. As soon as your order has been shipped from our warehouse, you will receive a shipping confirmation by email.
Some items may be on back order and can take 6–8 weeks to be delivered. If this is the case, you will be notified by email.
We cannot guarantee permanent availability of all products on the site, meaning that all orders are subject to availability. If a particular product from your order has been discontinued, we will contact you by email informing you on this matter, as well as informing you on how to modify your order.
Our aim is to deliver your order to you at the soonest possible date. However, in case of unforeseen circumstances beyond our reasonable control (this includes adverse weather conditions, war, technical breakdowns, strikes) we may not be able to deliver the goods in the promised time frame. If the failure to deliver the goods is wholly or partly caused by these circumstances, we will not be liable for the delay.
If your order arrives damaged, faulty or incorrect, contact us at hello@miola.co.uk as soon as you reasonably can. Photos help us resolve the problem with our delivery partners. Your statutory rights are unaffected.
Shipping Policy
Shipping costs and delivery is for the UK mainland only. Some of our items are sent to you directly from our suppliers, not by our own courier.
Please check your order on arrival and contact us if anything is wrong. Signing for delivery does not affect your statutory cancellation or faulty-goods rights. See our Shipping & Returns page for delivery information.
Returns Policy
Our Returns & Refunds Policy explains how to cancel an online order, return an item and request a refund, including the exceptions for goods made to your specification or personalised for you.
Standard online purchases, including sale items, carry a 14-day cancellation right after delivery. After telling us you are cancelling, you have a further 14 days to return the goods. Please contact us before sending anything back so we can confirm the correct return address.
If an item is faulty, damaged or incorrect, contact us as soon as you reasonably can. Your statutory rights are not limited by a 24-hour reporting deadline. Sale items carry the same statutory rights as full-price items.
We reserve the right to cancel the order if one of the following scenarios occurs:
- If we have insufficient stock and cannot reorder a product for delivery.
- Insufficient information was provided for us to deliver the goods.
- False information was provided by you in the ordering process.
We may change and update these Terms and Conditions at any time without prior notice. For each order, the Terms and Conditions put forth on this site at the time of the order are the ones that apply.
Special Offers
Any promotion codes are limited to one use per customer.