Frequently Asked Questions

Shopping with Miola

Can I visit a shop or showroom?

Miola is an online-only store. Our former physical premises are no longer open. Please browse and order through our website, or contact us for help with a product.

Orders & Payment

How do I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout. You'll be asked for your delivery and payment details. Once you click "Pay securely", your order is placed and you'll receive a confirmation email shortly after.

What payment methods do you accept?

We accept all major credit and debit cards as well as PayPal. All transactions are processed through our secure payment system.

Can I change or cancel my order?

If you need to amend an order, contact us at hello@miola.co.uk as soon as possible. Changes to a dispatched parcel may not be possible, but this does not affect your statutory cancellation rights. See our Returns & Refunds Policy for cancellation details and exceptions.

Will I receive an order confirmation?

Yes — you'll receive an automatic confirmation email after placing your order. Please check it carefully and contact us immediately if anything looks incorrect.

Delivery

Where do you deliver?

We currently deliver to UK mainland addresses only.

How long will my order take?

Smaller items are typically delivered within 8 working days. Larger items are delivered within 14 working days unless otherwise stated on the product page. For larger items, the manufacturer's delivery team may contact you to arrange a convenient date.

Do you deliver directly from suppliers?

Some items are sent directly from our suppliers rather than from our own warehouse. This means your order may arrive in separate parcels — we'll let you know if this is the case.

What should I do when my order arrives?

Please inspect your items carefully upon delivery. If anything is damaged, faulty or incorrect, contact us as soon as you reasonably can via our contact page. Photos help us resolve the problem. Signing for delivery does not affect your statutory rights.

Returns & Refunds

What is your returns policy?

Our Returns & Refunds Policy explains cancellation, returns and refunds. Standard online purchases, including sale items, carry a 14-day cancellation right after delivery. If an item is faulty, damaged or incorrect, contact us as soon as you reasonably can; your statutory rights are not limited to an eight-working-day reporting period.

Can I return an item if I change my mind?

Please refer to our full Shipping & Returns page for details on change-of-mind returns.

How long do refunds take?

Once your return reaches our warehouse, we aim to process it as quickly as possible. During busy periods this can take up to 14 days. Refunds are always issued via your original payment method.

Products

Are your products true to colour?

We do our best to represent colours accurately in our photography. However, slight variations can occur due to screen settings and the natural character of handcrafted or organic materials. Any notable variation is flagged on the product page.

What if a product I want is out of stock?

If a product is unavailable or has been discontinued, we'll contact you by email to let you know and discuss alternatives or a full refund.

Still have a question?

We're happy to help. Get in touch via our Contact page or email us at hello@miola.co.uk.