Shipping & Returns

Delivery

We deliver to UK mainland addresses only. Some items are sent directly from our manufacturing partners rather than by our own courier.

Smaller items arrive within 8 working days. Larger items arrive within 14 working days unless otherwise stated — for larger pieces, the delivery team may contact you to arrange a convenient date. Occasionally an item is on back order and may take 6–8 weeks to be delivered; if so, we will let you know by email straight away.

Please check your order on arrival. If anything isn't right, contact us as soon as you can via our contact page — it helps us resolve things quickly with our delivery partners.

Changed Your Mind? Your Right to Cancel

Under the Consumer Contracts Regulations, you may cancel your order for any reason up to 14 days after the day you receive it. Just tell us in writing (email hello@miola.co.uk or use our contact form) within that period. We'll confirm the correct return address — some items go back directly to the supplier that shipped them — and you then have 14 days to send the item back.

Items should be unused and in their original packaging where possible. You are responsible for the cost of returning the item and for taking reasonable care of it until it arrives back — please repack it carefully using the original packaging or a suitable alternative, and we recommend a tracked service. We may reduce your refund if an item's value has been diminished by handling beyond what you would reasonably do in a shop.

We will refund you, including standard outbound delivery, within 14 days of receiving the item back (or of you providing proof of return), using your original payment method. We will confirm your refund by email.

This cancellation right does not apply to items made to your specification or personalised for you. Full details are in our Returns & Refunds Policy.

Faulty or Damaged Items

Please check items carefully on delivery and report any damage or fault as soon as possible via our contact page — photos of the damage help us sort things out quickly.

Under the Consumer Rights Act 2015, if an item is faulty you have 30 days from delivery to reject it for a full refund. After 30 days, we will offer a repair or replacement, or a refund where that is not possible. Where an item arrives damaged or faulty, we will cover the cost of collection or return and send a replacement (if in stock) or refund you in full.

Normal wear and tear is not covered, nor is damage caused by not following the care instructions provided with your item — please read the care guidance on the product page, along with any note on natural variation in organic materials.

Sale Items

Sale items carry the same cancellation and faulty-goods rights as full-price items.

Returns are usually processed promptly once they reach us or our supplier, though this can take up to 14 days during busy periods. If you have any questions about a delivery or return, we are always happy to help — just get in touch.